Contact our support team
Our support desk works round the clock, every day of the year. You can write to us at [email protected] or open live chat from any page of the site.
Ways to reach us
Live chat
Open the chat window from the speech bubble in the bottom right-hand corner of any page. We hold the 24/7 promise literally: an agent joins within 2 to 5 minutes on average, whatever the hour. Chats are handled in English, Spanish, German, French and Norwegian.
Send your message to [email protected] and we reply within 24 hours, usually within 4 to 6 hours during peak UK daytime. Attach screenshots or payment references straight away and we can resolve the case in a single reply instead of asking for more details later.
| Channel | Availability | Typical response |
|---|---|---|
| Live chat | 24/7 | 2 to 5 minutes |
| Email ([email protected]) | 24/7 inbox | Within 24 hours, often 4 to 6 |
| Responsible gambling queries | Via chat or email | Priority handling same day |
What we can help you with
There is no need to sort your question into the right category before writing; that is our job. That said, here is what lands on our desk most often.
- Account issues: registration, login resets, profile updates and document uploads.
- KYC verification: we check government ID, proof of address and proof of payment method, with processing up to 48 hours before your first withdrawal.
- Payments: deposits from £10, withdrawals from £20, and the daily and monthly caps of £4,500 and £18,000.
- Bonuses: wagering requirements, promo code ALLRIGHT for the welcome offer, cashback tiers and tournament entries.
- Technical faults: a game freezing, a session dropping, or a bonus not loading on mobile.
- Responsible gambling: deposit limits, cool-off periods, session reminders, self-exclusion and referrals to GamCare, BeGambleAware and GAMSTOP.
Quick checks before you write
Two minutes of preparation often removes the need to wait for a reply altogether. Before contacting us, it is worth glancing at three things in your account area.
Open the FAQ page first: answers on bonuses, KYC and payment timings cover roughly eight in ten questions we receive. Then check the KYC status in your profile, because a pending document is the single most common reason a withdrawal sits unresolved. Finally, copy the reference number from your transaction history, since a deposit or withdrawal ID lets us trace a payment the moment you mention it.
- FAQ page for standard bonus and payment questions.
- KYC status in your profile, including any rejected documents.
- Transaction history reference numbers for the payment in question.
Media and partnership enquiries
Press, affiliate and business proposals go to a separate inbox so they never queue behind player tickets. Write to [email protected] and our commercial team responds within two working days. Allright Gaming Ltd operates the site under MGA licence MGA/B2C/394/2019, and we are happy to supply licensing documentation, brand assets or interview comment on request.
Frequently asked questions
Is live chat available at weekends and on bank holidays?
Yes. Live chat and the [email protected] inbox operate 24/7, including Christmas Day and bank holidays, with the same 2 to 5 minute chat response target.
Do you have a UK phone line?
We do not operate a telephone support line. Live chat and email keep every conversation in writing, which lets us verify your identity securely and refer back to details later.
What information should I include about my withdrawal?
Add your username, the withdrawal amount, the reference number from your transaction history and the payment method used. With those four details we can trace the payment without further questions, as most withdrawals complete within 0 to 24 hours.
Can support change my responsible gambling limits?
You set deposit, loss and session limits yourself in your profile at any time. For cool-off periods or full self-exclusion, contact us via chat or email and we will action it the same day, and we can point you to GamCare, BeGambleAware and GAMSTOP for independent support.