Responsible Gambling at Allright Casino
Gambling should stay a paid pastime, never a bill you dread. We built this page so you always know which tools exist on your account, where to switch them on, and whom to call when you want a hand.
Our Commitment to Safer Play
Allright Casino, licensed by the Malta Gaming Authority under MGA/B2C/394/2019, has made player wellbeing part of daily operations, not a footer link. Every account opened with us since we launched in 2019 carries the same protective baseline: identity verification before the first withdrawal, age screening at registration, and default reality checks you can adjust yourself.
Our systems flag patterns that often precede harm, such as sharp deposit increases, long uninterrupted sessions or repeated play after midnight on loss-heavy days. When a pattern stands out, our trained safer gambling team reaches out privately with your statistics and a short list of options. We never suspend an account for asking for help, and we never use these conversations for marketing.
How to Spot Problem Play
Signals worth taking seriously
Most of the signs below appear gradually, so an outside view helps. Read the list twice, once for yourself and once for someone you play alongside.
- Chasing losses with larger or more frequent deposits to win money back
- Hiding play from family, or lying about time and money spent
- Borrowing money, selling possessions or using bill money to gamble
- Feeling restless, irritable or low when trying to cut down
- Playing for longer than planned, session after session
- Gambling to escape stress, grief or loneliness rather than for fun
- Neglecting sleep, work or relationships because of play time
- Repeated failed attempts to stop or pause for a month
Tools You Can Set Today
Where each control lives
Open your Profile, then Safer Gambling, and every control below is two clicks away. Limits apply instantly when you tighten them and take up to 24 hours when you loosen them, a deliberate cooling period that removes impulse decisions.
| Tool | What it does | Where to activate |
|---|---|---|
| Daily, weekly and monthly deposit limits | Caps the amount you can deposit in each period | Profile › Safer Gambling › Deposit Limits |
| Loss limits | Stops play for the period once net losses reach your figure | Profile › Safer Gambling › Loss Limits |
| Wagering limits | Caps total stakes placed, win or lose | Profile › Safer Gambling › Wagering Limits |
| Session timeouts | Locks you out for a fixed break of 24 hours to 6 weeks | Profile › Safer Gambling › Take a Break |
| Reality checks | On-screen reminders of time played and net result, at intervals from 30 minutes | Profile › Safer Gambling › Reality Checks |
| Cooling-off period | Freezes the account for a chosen window, from 24 hours to 30 days | Profile › Safer Gambling › Take a Break |
| Self-exclusion | Full closure of the account for a fixed or permanent term | Profile › Safer Gambling › Self-Exclusion, or via [email protected] |
One number to remember
A £10 minimum deposit makes our platform accessible, and we would rather see that £10 stay in your pocket than chase a bad evening. If a limit of any kind feels hard to choose, contact our 24/7 live chat and a team member will help you set realistic figures based on your own play history.
Self-Exclusion Terms in Full
Durations and what happens next
We support five exclusion windows: 24 hours, 7 days, 30 days, 6 months and permanent. Once confirmed, the exclusion cannot be shortened, cancelled or reversed by anyone, including our own support staff, for any reason.
Your balance and open bets
At the moment an exclusion takes effect, we cancel all open bets and unsettled wagers at their current state and refund the stake to your balance. Any remaining balance is returned to your original deposit method, or by bank transfer where the method no longer accepts payouts, within the standard 0 to 24 hour withdrawal window. Pending bonus funds and unfinished wagering are forfeited, which we state plainly before you confirm.
Reactivation
At the end of a fixed exclusion you must contact [email protected] yourself; we never reopen an account automatically and never send a reminder to return. Before reactivation we run a fresh affordability review and require updated identification. Permanent exclusions are final, with one documented exception: a written appeal to our safer gambling team after at least 12 months, decided case by case. For UK players we also recommend registering with GAMSTOP, which covers all UK-licensed operators at once, while our own exclusion covers Allright Casino alone.
Keeping Under-18s Out
Verification at every stage
Gambling on our platform is strictly 18 or over. We verify age at registration against government-issued identification, again before the first withdrawal under our KYC policy, and on an ongoing basis through random document re-checks. Accounts with inconsistent documents are frozen until the holder proves their age, and accounts found to belong to a minor are closed immediately with all deposits refunded.
What parents can do
No filter replaces supervision, but parental control software blocks gambling domains across the whole household. Well-established free options include Net Nanny, Qustodio and Gamban, and router-level filters from most UK broadband providers can block gambling categories for every device on the network. Never leave a logged-in session unattended, and never let children watch live play as a game, because early exposure normalises it.
Free Help Outside Our Walls
UK helplines and services
If gambling stops being fun, call before it stops being manageable. One call to the National Gambling Helpline takes minutes and costs nothing.
Talk to Our Safer Team
Direct routes
Our live chat runs 24/7 and routes responsible gambling questions to a specialist queue with priority handling. For anything you would rather write down, email [email protected] with the subject line Safer Gambling and a team member replies within a few hours, every day of the year.
Nothing on this page requires courage to use. Setting a limit takes under a minute, and asking us a plain question about your own play data is something we answer without judgement, whenever you ask.
Frequently asked questions
Can I lower a deposit limit before it takes effect?
No. Lowering a limit applies immediately, while raising or removing one always takes 24 hours, so the change cannot be made on impulse mid-session.
Will I lose my remaining balance if I self-exclude?
No. We cancel open bets, refund their stakes, and return your balance to your original deposit method, or by bank transfer, within the standard 0 to 24 hour window. Pending bonus funds are forfeited.
Does self-exclusion at Allright Casino cover other sites?
No, it covers our platform only. For cover across all UK-licensed operators, register free with GAMSTOP at gamstop.co.uk.
Can someone else ask you to limit my account?
A family member can raise a concern with our safer gambling team, but limits and exclusions are set only with the account holder, because identity verification applies to every change.
Is my conversation with support confidential?
Yes. Safer gambling chats and emails are confidential, never used for marketing, and are reviewed only by our specialist safer gambling team.